NexlintoShift Lead
Company : Five Guys
Location : Rio Rancho, NM, 87124
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Rio Rancho's hospitality sector shows steady demand for shift leads, especially in fast-paced restaurants like Five Guys. With local businesses growing, competition exists but strong leadership and customer service skills can set candidates apart in this market.
Shift leads in Rio Rancho often balance diverse team dynamics and fluctuating guest volumes, requiring quick decision-making and adaptability. Understanding local customer preferences and maintaining high standards amid peak hours are key challenges here.
Shift leads must excel in real-time leadership, crew scheduling, and conflict resolution, unlike general lead roles that may focus solely on task delegation. Their hands-on involvement in daily operations and customer interactions demands multitasking and motivational prowess.
Yes, shift lead positions often serve as stepping stones toward assistant manager or general manager roles. Demonstrating strong operational oversight, team mentorship, and customer service excellence can accelerate growth within this career track.
Five Guys shift leads oversee shift execution, mentor team members, and ensure quality standards, unlike crew roles focused mainly on food prep or cashiering. Their leadership drives store success through operational efficiency and customer satisfaction.
At Five Guys, shift leaders benefit from competitive base pay starting at $19/hour, plus shared secret shopper bonuses and free meals during shifts. These perks reward leadership efforts and help maintain high morale among shift teams.
Shift leads in Rio Rancho typically earn around $19 per hour as a base, with additional income from tips and bonuses. This competitive rate reflects the responsibility level and local market standards for food service leadership.
Employers look for prior leadership in fast-paced food service, strong communication, and team motivation skills. Experience handling customer concerns and maintaining operational standards greatly improves candidacy for shift lead roles locally.
Five Guys emphasizes a supportive team culture and offers growth opportunities, combined with hands-on leadership responsibilities. Compared to other chains, shift leads here often enjoy more direct mentorship and performance feedback.
Absolutely, this position serves as a foundational role for aspiring managers, offering real-time leadership experience, training opportunities, and a clear path to higher restaurant management within the company.