NexlintoShift Lead
Company : Five Guys
Location : Lillington, NC, 27546
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Lillington, a Shift Lead shapes team morale by actively coaching crew members, pacing workflows, and encouraging collaboration. This leadership ensures smooth operations and a positive atmosphere, which directly impacts guest satisfaction and overall shift success.
Starting as a Shift Lead lays a foundation for future management roles by providing hands-on experience in supervising staff, handling daily challenges, and learning operational best practices. This role builds critical leadership skills that are valued for advancing within the food service industry.
Excelling as a Shift Lead requires strong communication, adaptability, and a proactive attitude. Candidates thrive by motivating diverse teams, maintaining high food quality standards, and swiftly addressing customer concerns, all while managing the pace of a bustling restaurant.
Lillington’s job market reflects moderate competition with opportunities in fast-food leadership roles. Candidates should consider commute times, local pay scales, and employer benefits such as Five Guys’ competitive hourly wage and tips to optimize their job search strategy.
Lillington shows steady demand for shift leads, especially in growing food service chains. Employers often prioritize candidates with leadership experience, strong interpersonal skills, and flexibility to cover varied shifts, aligning with the community’s expanding hospitality sector.
Five Guys Shift Leads uniquely blend hands-on food preparation oversight with team mentorship and direct customer engagement. Unlike broader retail leads, this role demands acute attention to food safety, cleanliness, and real-time operational metrics during fast-paced shifts.
Five Guys emphasizes mentorship, real-time feedback, and clear promotion pathways, creating an environment where Shift Leads can develop management skills faster. This contrasts with some competitors where training may be less structured, making Five Guys a strong choice for career advancement.
Shift Leads at Five Guys in Lillington start with a base pay around $19.00 per hour, supplemented by tips and weekly secret shopper bonuses, making total earnings competitive within the local quick-service restaurant market.
Yes, Shift Leads at Five Guys benefit from free meals during shifts, a team-focused workplace, and eligibility for bonuses like secret shopper rewards, all designed to enhance job satisfaction and foster a supportive environment.