NexlintoShift Lead
Company : Five Guys
Location : Broadview, IL, 60155
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Excelling as a Shift Lead requires strong communication skills, the ability to motivate diverse teams, and decisiveness under pressure. Prioritizing food safety and customer satisfaction while maintaining team morale are essential traits for managing daily operations effectively.
A Shift Lead manages crew assignments, oversees food preparation standards, addresses guest concerns promptly, and ensures store cleanliness. Balancing operational tasks with mentoring team members creates a dynamic day that demands adaptability and leadership.
Serving as a Shift Lead builds foundational management skills, making it a stepping stone toward higher roles such as assistant manager or general manager. It offers hands-on leadership experience, performance feedback, and mentorship critical for long-term growth.
Five Guys emphasizes teamwork, real-time feedback, and secret shopper bonuses that reward shift performance. The supportive culture and opportunities for promotions set it apart, fostering an environment where shift leaders can thrive and grow.
Yes, besides standard shift supervision, Five Guys in Broadview expects leaders to uphold high food quality and safety standards while managing a positive team atmosphere. Local customer preferences and store-specific metrics also influence daily priorities.
Broadview’s restaurant sector shows steady demand for capable Shift Leads, though competition can be moderate due to the area's growing hospitality market. Candidates with prior leadership experience and strong customer service skills tend to stand out.
Starting wages for Shift Leads at Five Guys in Broadview begin around $19.00 per hour. When combined with tips and weekly secret shopper bonuses, total compensation can significantly increase, rewarding both leadership and customer service excellence.
Five Guys offers ongoing mentorship and real-time performance feedback tailored to help Shift Leads develop supervisory skills. This hands-on coaching supports employees in mastering operational duties and progressing toward management roles.
Definitely. The position is designed as a career-building opportunity, providing valuable experience in team leadership, operational oversight, and customer interaction, all essential for advancing into higher management within the restaurant industry.
Five Guys fosters a fun, team-oriented atmosphere that prioritizes cooperation and positivity. This contrasts with some local competitors by emphasizing employee support, growth opportunities, and incentives like free meals and performance bonuses.