NexlintoShift Lead
Company : Five Guys
Location : Dallastown, PA, 17313
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Dallastown’s food service industry is steadily growing, creating a moderate demand for shift lead positions. Candidates with proven leadership and operational skills tend to stand out, as local employers, including Five Guys, seek dependable individuals to maintain high customer service standards.
Shift lead roles in Dallastown typically offer wages that reflect the area's cost of living, often starting around $19 per hour. Compared with larger metro areas, pay is competitive and may include tips and bonuses, making it a financially viable option for local job seekers.
Strong communication paired with team motivation skills distinguishes shift leads. They oversee daily operations, ensure food safety, and manage staff performance, making them pivotal in achieving consistent guest satisfaction and efficient shift execution.
Shift leads often progress into management roles such as assistant manager or store manager. The position offers hands-on leadership experience and exposure to restaurant operations, laying a solid foundation for long-term career growth within the hospitality sector.
Unlike crew members, shift leads handle supervisory responsibilities like assigning tasks, resolving guest issues, and monitoring food quality. They also ensure adherence to cleanliness standards and contribute to opening or closing procedures, blending leadership with operational duties.
Five Guys provides shift leads with perks such as weekly secret shopper bonuses, complimentary meals during shifts, and a supportive team environment. Additional benefits include comprehensive healthcare options and a 401(k) plan, enhancing overall job satisfaction.
Mentorship at Five Guys involves real-time performance feedback and coaching to refine leadership and operational skills. This approach supports shift leads in developing confidence and preparing for advanced management roles within the company.
Starting pay for a shift lead at Five Guys in Dallastown begins at $19 per hour, supplemented by tips and bonuses. This competitive compensation reflects the role’s responsibilities and aligns with local industry standards.
While formal certifications aren't always mandatory, having food safety or management training can be advantageous in Dallastown. Employers favor candidates who demonstrate knowledge of hygiene standards and effective team leadership.
Shift leads may face unexpected staff shortages or customer concerns. Effective handling involves quick decision-making, clear communication, and maintaining a positive team atmosphere to ensure seamless operations and guest satisfaction.