Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Handling peak hours as a Shift Lead at Five Guys in Tonganoxie requires quick decision-making and strong leadership to keep team morale high while ensuring food quality and customer satisfaction remain top priority.
Shift supervisors at Five Guys in Tonganoxie often juggle multitasking between coaching staff, maintaining cleanliness, and resolving guest issues promptly, all while adapting to a dynamic workflow that demands flexibility and focus.
Absolutely, the Shift Lead position serves as a stepping stone by providing hands-on leadership experience, mentoring opportunities, and exposure to operational management, paving the way for future advancement within restaurant management.
Shift Leads at Five Guys in Tonganoxie start with a competitive base pay around $19.00 per hour, supplemented by tips and shift bonuses, including secret shopper rewards, enhancing overall earning potential.
Five Guys empowers Shift Leads with real-time feedback, structured performance reviews, and leadership mentorship to foster a positive work culture where motivating team members and maintaining high operational standards go hand-in-hand.
Through comprehensive on-the-job training and ongoing coaching, Five Guys prepares Shift Leads to enforce strict food safety protocols and quality checks, ensuring every guest receives the best dining experience consistently.
Tonganoxie's growing food service sector has increased demand for capable Shift Leads, making the hiring process moderately competitive; candidates with leadership experience and customer service skills tend to stand out.
Tonganoxie offers accessible routes to the Five Guys location, but candidates should factor in typical rush hour traffic and limited public transit options when planning their daily commute for punctuality.