Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Lafayette, the Shift Lead role blends hands-on leadership with team mentorship, emphasizing not only food quality and service but also fostering a positive workplace culture. Unlike standard fast-food shifts, this position offers bonuses, real-time feedback, and clear pathways to management, making it a unique stepping stone in restaurant careers.
Success as a Shift Lead here hinges on strong communication, motivation skills, and adaptability. Given Lafayette’s dynamic dining scene, leading with energy while maintaining food safety and customer satisfaction is essential. Candidates who thrive embrace accountability and inspire their crew through example and continuous learning.
Daily tasks include managing crew assignments, ensuring high standards in food prep and cleanliness, resolving guest issues promptly, and supporting opening or closing protocols. The role demands multitasking to maintain operational flow and a positive team atmosphere during busy shifts.
Shift Leads at Five Guys in Lafayette typically start at $19.00 per hour, complemented by tips and bonuses such as weekly secret shopper incentives. This competitive wage reflects the role’s leadership demands and the local cost of living, offering a solid foundation for career advancement.
Lafayette’s hospitality sector shows steady demand for skilled Shift Leads due to a vibrant dining culture. Five Guys remains competitive by offering attractive pay, benefits, and growth opportunities, making it a sought-after employer among local candidates seeking reliable leadership positions.
Lafayette has manageable traffic flows compared to larger Bay Area cities, which benefits Shift Leads balancing early or late shifts. Proximity to public transit options and local parking availability also ease daily commutes, making Five Guys’ Lafayette location accessible for many job seekers.
The position offers real-time coaching, performance feedback, and mentorship designed to build leadership competencies. Exposure to operational oversight, team motivation, and customer service challenges equips Shift Leads with crucial skills to transition smoothly into broader managerial responsibilities.
Beyond competitive wages, Five Guys provides free meals every shift, a supportive team culture, and performance bonuses shared among shift members. These benefits, combined with healthcare options and 401(k) eligibility, create a well-rounded employment package for Shift Leads.
While formal certifications aren’t mandatory, Five Guys values prior leadership experience in fast-paced food service settings. Demonstrated ability in team supervision, customer service excellence, and operational accountability are key criteria for consideration.
Five Guys emphasizes hands-on leadership and team development, aligning with its reputation for quality and customer focus. In Lafayette, this translates to Shift Leads actively shaping guest experiences and fostering camaraderie, distinguishing the role from more transactional supervisory jobs.