General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing at Five Guys involves hands-on leadership in a dynamic kitchen environment, requiring stamina and adaptability to switch roles while maintaining high energy. Unlike typical managerial jobs, it emphasizes real-time team communication and fostering a vibrant culture alongside operational oversight.
In Burlington, CT, restaurant General Managers must excel at motivating diverse teams, managing shift rotations, and maintaining customer satisfaction under pressure. Strong interpersonal skills and the ability to inspire crew members directly impact success in this competitive hospitality market.
Five Guys offers structured pathways for General Managers to advance into regional leadership roles, benefiting from ongoing training and a supportive culture. Ambitious managers often move into multi-unit oversight, leveraging their hands-on operational experience within this fast-growing brand.
While not mandatory, having a ServSafe certification is highly regarded due to Connecticut's stringent food safety standards. Additionally, regional familiarity with labor regulations and customer service expectations can give candidates a competitive advantage in Burlington’s food service industry.
Burlington's restaurant management roles are moderately competitive, with demand influenced by local dining preferences and economic conditions. Candidates combining leadership experience with adaptability tend to stand out, particularly in brands like Five Guys known for fast-paced environments.
Five Guys General Managers juggle high-energy kitchens and constant shift changes, requiring stamina and rapid decision-making. Unlike other roles, they must also foster a lively atmosphere with music and team camaraderie, blending operational duties with a distinctive cultural vibe.
Five Guys expects General Managers to lead by example, balancing hands-on crew coaching with meticulous cost control and inventory oversight. This dual focus ensures both a motivated team and efficient operations, aligning with the brand’s reputation for quality and fast service.
General Managers at Five Guys in Burlington typically earn between $50,000 and $65,000 annually, including base pay and performance bonuses. This compensation aligns with regional standards for restaurant management roles and rewards leadership driving strong restaurant performance.
The Five Guys Burlington store emphasizes a people-first culture mirroring Connecticut’s community spirit, encouraging teamwork and open communication. Managers often find the role rewarding due to the blend of fast-paced operations and a supportive environment fostering employee growth.
This position stands out by combining rigorous operational responsibility with a unique, energetic brand culture. With an emphasis on leadership development and career advancement, Five Guys offers Burlington managers a vibrant platform to sharpen skills and grow within a national franchise.