Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Unlike standard oil change technicians, an Oil Change Assistant Manager in Broadview Heights is deeply involved in leadership tasks such as managing workflow, coaching staff, and ensuring smooth shop operations alongside hands-on service duties, creating a blend of supervisory and technical functions.
This role offers a fast-track to leadership within automotive service sectors, especially at Driven Brands, where gaining management skills, team leadership experience, and technical expertise can open doors to shop manager or regional supervisory roles.
Candidates should be ready for physical tasks like lifting up to 50 pounds, moving in and out of service pits, and working in variable temperatures, reflecting a hands-on leadership role that combines managerial duties with light vehicle maintenance.
Driven Brands emphasizes a performance-driven culture with paid training, employee perks like free oil changes, and a strong focus on team mentorship, blending operational leadership with opportunities for technical skill growth unmatched by many competitors.
Driven Brands equips Assistant Managers with tools and training to deliver excellent customer experiences while managing shop floor activities, ensuring service accuracy, safety, and team productivity within a fast-paced environment.
In Broadview Heights, Oil Change Assistant Managers earn approximately $15 to $20 per hour, with additional bonuses and benefits like health insurance and 401(k) matches enhancing total compensation in this competitive automotive sector.
Broadview Heights shows steady demand for skilled assistant managers in oil change shops due to a robust automotive service sector, though candidates with leadership skills and hands-on experience tend to have an edge over others.
While no mandatory certifications exist, obtaining an Automotive Service Excellence (ASE) certification or basic safety training can enhance credibility and job prospects within Broadview Heights’ automotive service community.
Managing high customer volume while maintaining service quality and safety standards requires quick decision-making, efficient team coordination, and multitasking—skills critical for success in the fast-paced Driven Brands environment.
The role hones leadership, inventory oversight, and operational management skills applicable beyond automotive service, providing foundational experience relevant for supervisory or administrative positions within the broader oil and gas sector.