NexlintoShift Lead
Company : Five Guys
Location : Mooresville, NC, 28117
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Mooresville, the shift lead role blends hands-on team coaching with operational oversight, emphasizing high food standards and guest experience. Unlike some fast food leadership roles, it offers tips, bonuses, and a clear path toward management within a supportive culture.
Being dependable, energetic, and proactive are key for a Five Guys shift lead. Strong communication to motivate diverse crews, adaptability to dynamic shifts, and a passion for delivering top-notch customer service set apart standout leaders in this role.
Focus on leadership, conflict resolution, and operational planning. Mastering food safety protocols, team mentoring, and handling guest concerns efficiently are crucial. Developing these ensures readiness for broader responsibilities beyond the shift lead position.
Mooresville's growing hospitality sector keeps demand for shift leads steady, but competition is moderate compared to larger nearby cities like Charlotte. Local candidates with leadership experience and flexibility often find quicker hiring success.
Mooresville offers accessible routes for commuters from towns like Huntersville and Cornelius. Traffic peaks can extend travel times, so candidates often plan shifts during off-peak hours to balance commute and work efficiently.
Starting pay typically begins at $19.00 per hour, supplemented by tips and bonuses such as secret shopper rewards. This competitive wage aligns with local cost of living and reflects the leadership responsibilities of the shift lead.
Five Guys provides real-time feedback, performance reviews, and mentorship opportunities, fostering continuous growth. Shift leads benefit from a team-focused culture that encourages learning and advancement within the restaurant's management hierarchy.
Five Guys emphasizes high-quality food prep and guest experience, so shift leads must maintain strict standards under time pressure. Balancing hands-on leadership with operational duties demands stamina and exceptional multitasking skills.
Yes, shift leads receive free meals during shifts, eligibility for health benefits including medical, dental, vision, and 401(k), alongside weekly secret shopper bonuses. These perks contribute to a positive and rewarding work environment.
Five Guys’ focus on mentorship and clear promotion paths allows shift leads to progress quickly into management roles. The company’s culture of fun and support, combined with operational responsibility, creates a fertile ground for professional advancement.