NexlintoShift Lead
Company : Five Guys
Location : Bensenville, IL, 60106
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Bensenville's fast-food sector shows steady demand for shift leads, with Five Guys competing among several chains. Candidates with leadership experience and strong communication skills tend to stand out, benefiting from a moderate hiring pace influenced by local workforce availability and operational growth in the area.
While not always mandatory, food handler certifications or ServSafe credentials can boost a shift lead's profile in Bensenville's restaurant scene. These certifications demonstrate commitment to food safety, enhancing trust from both employers like Five Guys and their guests.
Successful shift leads excel in team motivation, conflict resolution, and multitasking. Beyond overseeing operations, they must ensure consistent food quality, enforce safety protocols, and inspire crew members, striking a balance between leadership and hands-on involvement during busy service hours.
Shift leaders uniquely blend frontline supervision with operational oversight, unlike some lead roles that focus solely on specialized tasks. They manage crew assignments, handle customer issues in real-time, and ensure store readiness, making them pivotal to daily restaurant performance and guest satisfaction.
Moving beyond shift lead, many progress into assistant manager or general manager roles, gaining broader operational control. This position fosters skills in leadership and business management, forming a solid foundation for long-term career growth within brands like Five Guys or the wider hospitality field.
Five Guys sweetens the shift lead role with competitive pay starting at $19/hour plus tips and bonuses, weekly secret shopper rewards, and free meals during shifts. This supportive environment nurtures growth, combining financial perks with mentorship and team camaraderie.
At Five Guys, shift leads operate within a team-oriented culture emphasizing positivity and high standards. This culture encourages hands-on leadership, where shift leads actively coach employees and uphold food quality, fostering a fun yet efficient workplace distinct from more rigid fast-food settings.
Shift leads at Five Guys in Bensenville start around $19.00 per hour, with additional income through tips and performance-based bonuses. This compensation aligns well with local market rates for similar supervisory roles in fast-casual restaurants.
Bensenville offers several public transit options, but proximity to a Five Guys location and shift timing may affect commute convenience. Candidates often weigh travel time and transport schedules when considering shift lead positions here, especially for early or late shifts.
A shift lead’s day involves juggling crew assignments, ensuring food safety, addressing customer concerns promptly, and maintaining cleanliness. They actively support opening and closing routines while tracking shift performance, creating a dynamic role that requires adaptability and strong leadership.