Front Desk Representative

Job Summary:

We are searching for a Front Desk Representative who embodies friendliness, vitality, and a customer-centric attitude to represent our club effectively. The primary responsibilities of this role include offering exceptional customer service, supporting the day-to-day tasks at the front desk, and guaranteeing that every member and visitor receives a warm reception and feels cherished. This position is perfect for those who relish interpersonal interactions, thrive in a fast-paced environment, and have a genuine enthusiasm for fitness and nurturing relationships within a community.

Key Responsibilities:

• Provide a pleasant reception to guests and members to ensure a positive first experience.
• Help clients with sign-ins, profile changes, and common queries.
• Encourage members to take advantage of the club's programs, amenities, and services to enrich their experience.
• Respond to phone calls, emails, and in-person queries with professionalism and respect.
• Contribute to increasing membership sales by providing details and arranging tours for prospective clients.
• Maintain a clean and tidy front desk, portraying a professional and organized atmosphere.
• Handling member concerns quickly and taking necessary steps to escalate issues when needed.
• Maintain adherence to the procedures, policies, and customer service benchmarks established by the company.
• Support the operational needs of the club by working closely with management and other team members.

Qualifications:

• Adept at providing exceptional customer care and building relationships.
• Exuding a proactive, vibrant, and businesslike approach.
• Proficient in clear communication and skilled at addressing challenges.
• Skill in multitasking and excelling in a rapid-paced work environment.
• Basic computer abilities and confidence in navigating scheduling or membership applications are necessary.
• Ability to adjust schedule to include mornings, evenings, weekends, and holidays as needed.
• Strong interest in staying active, holistic health, and assisting others in reaching their potential.

Compensation & Benefits:

• Competitive hourly pay
• Performance-related incentives and options for bonus rewards
• Qualified employees are entitled to health benefits as outlined in their employment package
• Tenure-related criteria for 401(k) enrollment
• Receive a no-charge membership for Crunch Fitness services
• A fun-filled, vibrant, and supportive work culture
• Prospects for growth within a rapidly evolving brand

Why Join Us:

At Crunch Fitness, the role of Front Desk Representative extends further than mere front desk obligations; it provides an opportunity to foster relationships, inspire others, and advance in the fitness industry. If you take pleasure in assisting individuals, bringing enthusiasm to your role, and working alongside a supportive team, we are excited to have you join the Crunch team.