NexlintoField Service Technician
Company : Stryker
Location : Alabaster, AL, 35007
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Working as a Field Service Technician in Alabaster means being prepared for physically active days, including lifting equipment up to 75 lbs and spending extended periods on your feet. This role demands stamina and physical resilience to handle onsite installations and repairs across healthcare facilities.
Field Service Technicians can expand into engineering, project management, sales, or leadership roles. This progression leverages technical expertise and customer interaction skills, offering career paths that combine hands-on work with strategic responsibilities, especially in companies like Stryker.
In Alabama, certifications related to biomedical equipment and safety compliance, such as biomedical technician credentials and HIPAA training, are highly valued. These certifications enhance employability and demonstrate proficiency in handling medical devices under regulatory standards.
A typical day involves traveling to hospitals, troubleshooting power medical devices, performing maintenance, and documenting service actions. Interactions with healthcare professionals and adherence to safety protocols are crucial, ensuring equipment reliability and patient safety.
Alabaster's growing healthcare sector creates steady demand for skilled Field Service Technicians, but competition exists due to limited local talent pools. Candidates with technical experience and strong customer service skills, like those sought by Stryker, have a distinct advantage.
Stryker provides perks like company vehicles, tuition reimbursement, and a robust 401(k) plan with company matching. These benefits, combined with comprehensive insurance options and stock purchase plans, reflect Stryker’s commitment to supporting technician welfare and career development.
Stryker fosters a collaborative and integrity-driven environment where Field Service Technicians are encouraged to take ownership and innovate. This culture supports continuous learning and cross-team partnerships, enhancing job satisfaction and professional growth within medical technology.
Field Service Technicians in Alabaster typically earn between $50,000 and $65,000 annually, depending on experience and certifications. Specialized skills in biomedical equipment and customer service, like those emphasized by Stryker, can push compensation towards the higher end.
Technicians often face complex issues like intermittent device failures or software glitches. Effective problem-solving requires interpreting technical manuals, schematics, and service bulletins to quickly resolve these challenges, minimizing downtime in critical healthcare environments.
Alabaster’s proximity to Birmingham and regional hospitals means technicians often travel across multiple sites daily. Traffic peaks and rural routes can impact commute length, so flexibility and time management are vital to maintaining efficiency and work-life balance.