Member Experience Representative

Job Summary:

The Member Experience Representative role revolves around acting as a friendly and engaging representative for our club, with a focus on providing top-notch service, aiding in the smooth operation of the front desk, and ensuring that each individual using the facilities, whether a member or a guest, is greeted warmly and treated with importance. This position is tailored for individuals who derive enjoyment from engaging with others, perform effectively in a high-energy setting, and exhibit a strong passion for fitness and fostering a sense of belonging among peers.

Key Responsibilities:

• Extend a warm greeting to individuals and attendees to establish a welcoming atmosphere.
• Aid customers in completing registration, modifying their accounts, and addressing general concerns.
• Increase member satisfaction by promoting the diverse range of club programs, amenities, and services offered.
• Deal with phone inquiries, emails, and in-person requests in a professional and courteous way.
• Aid in driving membership sign-ups by supplying information and organizing visits for potential members.
• Ensure that the front desk area is neat, well-organized, and projects a professional image.
• Responding promptly to member inquiries and escalating any significant problems if required.
• Ensure compliance with the company's policies, practices, and standards for serving customers.
• Engage in teamwork with supervisors and fellow team members to ensure the effective functioning of the club.

Qualifications:

• Demonstrating effective customer service and interpersonal aptitude.
• Approaching tasks with a can-do spirit and a high level of enthusiasm.
• Strong communication skills combined with effective problems solving techniques.
• Being adept at handling multiple responsibilities at once and performing well in a fast-paced atmosphere.
• Fundamental computer competency and ease with using scheduling or membership platforms are essential.
• Willingness to cover shifts during mornings, evenings, weekends, and holidays when necessary.
• Dedication to fitness, a balanced lifestyle, and empowering individuals to thrive.

Compensation & Benefits:

• Competitive hourly pay
• Rewards linked to performance and chances for bonus earnings
• Health perks are available to qualifying staff members as part of their employment benefits
• Determining 401(k) eligibility through tenure
• Gain access to Crunch Fitness facilities with a free membership offer
• A lively, enthusiastic, and cooperative workplace setting
• Potential career development within a swiftly expanding company

Why Join Us:

The Member Experience Representative position at Crunch Fitness offers a chance to develop connections, encourage others, and progress professionally in the fitness sector. If you derive satisfaction from aiding people, infusing positivity into your tasks, and collaborating with a cohesive team, we welcome you to be a part of the Crunch family.