NexlintoShift Lead
Company : Five Guys
Location : Roslyn, NY, 11576
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys’ Shift Lead position in Roslyn blends hands-on operations with team mentorship, emphasizing real-time feedback and a positive culture. Unlike some roles, it offers weekly secret shopper bonuses and free meals, enhancing both motivation and job satisfaction in a fast-paced environment.
Starting as a Shift Lead at Five Guys in Roslyn opens doors to management roles within the company. This position builds leadership, operational, and customer service skills essential for advancing to store manager or regional supervisor opportunities.
Effective communication, team motivation, and the ability to handle guest concerns swiftly are vital. The role demands managing crew assignments smoothly while maintaining high food quality and cleanliness standards during each shift.
Roslyn’s competitive food service market favors applicants with proven leadership and adaptability. Employers often seek candidates comfortable with fast-paced service and customer interactions, so highlighting these traits can improve hiring chances locally.
Shift Leads in Roslyn typically start around $19/hour, which aligns with the region’s cost of living and industry standards. This base pay, combined with tips and bonuses, often exceeds compensation in less urban NY areas.
Five Guys values energetic individuals who thrive in team settings and demonstrate accountability. They prioritize candidates eager to learn, take initiative, and contribute to a supportive and fun workplace culture specific to their Roslyn store.
Shift Leads shape customer satisfaction by ensuring food meets quality standards, addressing guest concerns promptly, and maintaining a clean, organized environment. Their leadership pace sets the tone for team performance and service excellence.
Some believe Shift Leads only handle basic supervision, but the role requires multifaceted skills including staff coaching, operational oversight, and real-time problem-solving to maintain smooth shifts and high customer service standards.
This incentive fosters collective accountability, encouraging Shift Leads to maintain excellence throughout their shift. The shared bonus promotes teamwork, continuous improvement, and heightened attention to detail in food quality and service.