NexlintoShift Lead
Company : Five Guys
Location : Cheshire, CT, 06410
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Cheshire, CT, Shift Leads start with a competitive base wage of $19.00 per hour, supplemented by tips and bonuses. This pay scale positions the role attractively within the local food service market, rewarding leadership and operational excellence.
Yes, Five Guys provides Shift Leads in Cheshire with free meals during shifts, a team-based secret shopper bonus, and a comprehensive benefits package including medical and 401(k). These incentives enhance the overall job appeal beyond standard industry offerings in the region.
Successful Shift Leads demonstrate excellent communication, team motivation skills, and a proactive approach to problem-solving. They balance operational oversight with hands-on coaching, ensuring food quality and customer satisfaction thrive simultaneously.
The role offers real-time mentorship, performance reviews, and growth opportunities, allowing Shift Leads to build managerial competencies. Handling daily operations and team leadership equips incumbents with the practical experience needed for higher-level responsibilities.
Unlike specialized roles like Technical or Contract Leads focused on specific project or technology domains, a Shift Lead primarily manages frontline staff and operational flow in dynamic settings like restaurants, emphasizing people management and service quality.
While formal certifications are less mandated, familiarity with food safety standards, strong leadership abilities, and customer service aptitude are highly prized in Cheshire’s hospitality sector, enhancing candidacy in competitive local markets.
Cheshire exhibits steady hiring activity for Shift Leads due to a vibrant restaurant scene and growing population. While not as intense as metropolitan hubs, competition remains moderate, offering balanced opportunities for qualified applicants.
Five Guys fosters a collaborative, upbeat environment where Shift Leads enjoy supportive teamwork and open communication. This culture encourages initiative and learning, distinguishing it from more rigid or hierarchical dining establishments.
Five Guys Shift Leads uniquely blend operational leadership with mentorship, overseeing shift performance metrics and store readiness. Their role extends beyond task supervision to actively shaping team morale and customer engagement.
Absolutely. Shift Leads at Five Guys can earn weekly secret shopper bonuses shared among the shift team, incentivizing high standards in service and store upkeep, alongside potential performance-based rewards.