Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Clearwater’s bustling food scene, a Shift Lead orchestrates team assignments, monitors food quality, and swiftly addresses guest needs to maintain smooth operations. Balancing speed and service ensures customer satisfaction, especially during peak hours at locations like Five Guys.
Effective communication, adaptability, and motivation skills stand out in Clearwater’s dynamic restaurant industry. A Shift Lead must inspire teamwork, handle pressure, and uphold food safety standards to thrive in this role, ensuring operational excellence and positive guest interactions.
Starting as a Shift Lead opens doors to assistant manager and general manager roles. Developing strong operational knowledge, team leadership, and customer service skills at Five Guys can accelerate advancement into higher management within the restaurant industry.
Five Guys offers competitive hourly wages plus bonuses, consistent training, and a team-focused work atmosphere. Its structured mentorship and benefits package, including healthcare options, often surpass smaller local competitors, providing a stable platform for growth.
Yes, with a starting base pay of $19.00/hour complemented by tips and bonuses, this role aligns well with or exceeds local retail and food service leadership wages, reflecting Clearwater’s cost of living and the job’s responsibilities.
While formal certifications aren’t mandatory, food safety training and leadership development credentials boost a candidate’s appeal in Clearwater’s restaurant market, signaling readiness to manage quality standards and team operations effectively.
Clearwater’s hospitality sector shows steady demand for skilled Shift Leads due to consistent customer traffic and turnover. Candidates with proven leadership and customer service skills enjoy favorable hiring prospects in this competitive but opportunity-rich environment.
Five Guys empowers Shift Leads to foster a positive work culture, lead by example, and maintain high standards. This approach ensures alignment with company values and operational targets, creating a cohesive team effort that drives location success.
Beyond standard shift management, Five Guys Shift Leads often oversee secret shopper feedback and coordinate bonus distribution, emphasizing quality control and team motivation, distinctive features that enhance both employee engagement and guest experience.