NexlintoShift Lead
Company : Five Guys
Location : Goodlettsville, TN, 37070
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Goodlettsville's hospitality sector shows steady demand for shift leads, especially in fast-food chains like Five Guys. With regional growth, candidates often face moderate competition, but strong leadership and customer service skills can give applicants a noticeable edge in hiring processes.
While formal certifications aren't mandatory, completing food safety or hospitality management courses can boost employability in Goodlettsville. Employers appreciate candidates familiar with health regulations and team leadership, which are crucial for effective shift management in local restaurants.
Employers prioritize candidates who demonstrate strong communication, reliability, and the ability to lead diverse teams effectively. Problem-solving under pressure and a genuine passion for delivering excellent customer experiences are equally vital for a shift leader role.
Yes, a shift lead position often serves as a springboard toward managerial roles. It offers practical leadership experience, operational insight, and opportunities to refine team management skills, all valuable for climbing the restaurant career ladder.
A shift lead typically oversees staff assignments, ensures food quality standards, addresses guest concerns, and maintains cleanliness throughout their shift. Balancing hands-on tasks with leadership duties creates a dynamic workday focused on smooth operational flow.
Five Guys emphasizes a hands-on leadership style where shift leads actively coach team members and engage in daily operations. Their culture fosters team collaboration, offers performance bonuses, and supports growth, which differentiates their leadership roles from typical fast-food positions.
Goodlettsville Five Guys shift leads benefit from competitive hourly wages plus tips and bonuses, free meals during shifts, and a supportive team environment. Local management often encourages mentorship and offers pathways for career progression, reflecting the company's broader culture.
Shift leads in Goodlettsville can expect a base pay starting around $19.00 per hour, augmented by tips and shared bonuses like secret shopper rewards. These incentives significantly enhance total earnings, making the compensation package competitive within the regional fast-food market.
Shift leads in Goodlettsville adapt by fostering a cooperative and upbeat team environment, reflecting the community’s friendly work culture. They balance operational efficiency with personalized guest service, aligning with local expectations for hospitality and teamwork.