NexlintoShift Lead
Company : Five Guys
Location : Derby, CT, 06418
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys’ Shift Leads in Derby, CT focus heavily on fostering a positive team atmosphere while maintaining high food quality and operational standards. Unlike some restaurant leads, this role blends hands-on coaching with performance tracking, designed as a springboard into management within a fun, supportive culture.
Successful Shift Leads combine strong communication skills with a proactive mindset, motivating a diverse crew under pressure. Dependability, accountability, and enthusiasm for customer service are essential, especially in a dynamic setting like Five Guys where team morale directly impacts guest satisfaction.
Starting as a Shift Lead opens doors to managerial roles within the company, enhanced through mentorship and performance feedback. The position is structured to develop operational expertise, leadership capabilities, and business acumen, positioning employees for promotions in a thriving restaurant chain.
Shift Leads oversee crew assignments, maintain food safety and quality, resolve guest issues, and ensure store readiness. They balance team coaching with operational tasks like opening or closing procedures, all while tracking shift performance metrics to sustain Five Guys’ high standards.
Derby’s hospitality sector shows steady demand for Shift Leads, especially in fast-casual brands like Five Guys. Competition is moderate; candidates with prior leadership experience and strong communication skills tend to stand out, reflecting the city's growing foodservice industry.
Five Guys in Derby emphasizes teamwork and positivity, mirroring the community’s collaborative spirit. Employees are expected to adapt quickly, maintain high energy, and contribute to a friendly environment, aligning with local values of hard work and mutual support.
Besides a competitive base pay starting at $19/hour plus tips, Shift Leads enjoy weekly secret shopper bonuses, free meals every shift, and comprehensive benefits including medical and 401(k). These incentives make the role attractive to those seeking both financial and career growth.
Shift Leads take charge of managing staff assignments, enforcing food safety protocols, and handling customer concerns promptly. Unlike crew members, they own shift performance metrics and operational readiness, playing a pivotal role in maintaining Five Guys’ service and quality standards.
Peak times demand multitasking between supervising a diverse team, ensuring timely food preparation, and addressing guest issues swiftly. Shift Leads must stay calm under pressure, balancing operational efficiency with fostering a positive atmosphere to keep morale high.
Shift Leads at Five Guys in Derby start with a competitive base wage around $19.00 per hour. Additional income comes from tips and weekly secret shopper bonuses, which together create a lucrative compensation package in line with local restaurant leadership roles.