Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Beverly drives team energy by setting a positive tone, coaching effectively, and managing workflow smoothly. This leadership fosters collaboration and high spirits, crucial for maintaining service quality during peak hours in a fast-paced restaurant setting.
Experience in fast-paced food service environments, strong communication, and team motivation skills are key. Proven ability to manage operations, maintain quality standards, and resolve guest issues efficiently significantly enhances a candidate’s fit for a Shift Lead position.
Unlike crew members focused on specific tasks, Shift Leads oversee entire shifts by coordinating assignments, monitoring food quality, ensuring cleanliness, and addressing guest concerns promptly. Their role blends hands-on work with leadership and operational oversight.
Beverly's restaurant market sees steady demand for shift leaders, particularly at popular chains like Five Guys. Employers look for candidates who can manage diverse teams and adapt quickly, making leadership and communication skills highly sought after locally.
Shift Leads in Beverly typically earn around $18 to $22 per hour, depending on experience. Five Guys offers a competitive base starting at $19/hour plus tips and bonuses, positioning it well within local market standards for similar roles.
Five Guys emphasizes mentorship, real-time feedback, and clear promotion pathways for Shift Leads. This focus on growth and skill development distinguishes it from other chains that may have less structured advancement programs.
Beyond managing shifts, Five Guys Shift Leads handle secret shopper bonuses, contribute to team-wide incentives, and maintain a culture of positivity and accountability, blending operational duties with motivational leadership.
Hiring timelines vary, but Five Guys often moves swiftly for in-demand Shift Lead roles, sometimes completing interviews and decisions within one to two weeks, reflecting local demand and the company’s growth focus.