Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Gardena's restaurant scene is bustling, with several fast food chains actively seeking shift leads. The demand for experienced shift leaders is moderate, meaning candidates with proven leadership in high-paced environments, like Five Guys, often find ample opportunities but should act swiftly to secure positions.
Gardena’s traffic patterns and public transit availability can affect your daily commute as a shift lead. Additionally, understanding peak dining hours in the area helps prepare for busy shifts, while familiarity with local labor laws ensures your work schedule aligns with regional standards.
Exceptional multitasking, quick decision-making, and motivating diverse teams are key traits of a successful shift lead. Being able to maintain food safety standards under pressure and resolve guest concerns smoothly also distinguishes effective leaders in this role.
Serving as a shift lead develops essential management skills such as team supervision, operational oversight, and customer service excellence. These experiences pave the way for higher leadership positions like assistant manager or store manager within the restaurant industry.
Shift leads coordinate crew tasks, monitor food quality, enforce cleanliness, and ensure customer satisfaction. They also manage opening and closing duties, track performance metrics, and provide mentorship to enhance team efficiency throughout their shift.
At Five Guys, shift leads are central to fostering a supportive, team-oriented environment. They lead by example to maintain high standards while encouraging open communication and collaboration, which aligns with the company’s fun yet professional workplace ethos.
Five Guys provides shift leads with competitive base pay starting at $19.00 per hour, plus shared secret shopper bonuses weekly. Additional perks include free meals during shifts and eligibility for performance-based tips and company promotions.
Shift leads in Gardena typically earn around $19.00 per hour as base pay, supplemented by tips and bonuses. This wage aligns with local fast food industry standards, reflecting both the role’s responsibilities and the city’s cost of living.
While some shift lead jobs in the Gardena area welcome motivated entry-level applicants, most employers prefer candidates with prior leadership or food service experience to manage fast-paced shifts effectively.