NexlintoShift Lead
Company : Five Guys
Location : New York, NY, 10044
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
The shift lead position at Five Guys in New York offers a unique blend of hands-on team leadership with a strong emphasis on food quality and customer service. Unlike some chains, Five Guys provides weekly secret shopper bonuses and free meals on shifts, adding incentives that set it apart in NYC's competitive fast-food landscape.
Five Guys emphasizes a supportive work culture and real-time mentorship, which is less common in fast-paced NYC eateries. The role involves direct coaching and accountability that prepares shift leads for long-term management, with perks like comprehensive medical benefits and 401(k) eligibility enhancing job appeal locally.
Strong communication and the ability to motivate a diverse crew are essential. Successful shift leads thrive on setting a positive pace, managing team dynamics under pressure, and maintaining high standards for both food safety and guest satisfaction, especially in bustling environments like New York City.
Coordinating crew assignments while ensuring food quality and swift customer service can be demanding, especially during peak hours. Handling guest complaints tactfully and maintaining cleanliness standards simultaneously requires quick decision-making and adaptability unique to the NYC restaurant pace.
Shift lead positions in New York, particularly at popular chains like Five Guys, attract many candidates due to growth opportunities and benefits. Applicants should highlight leadership experience and customer service skills to stand out amid high local demand and a saturated job market.
Given NYC's traffic and public transit, proximity to the restaurant often influences shift assignment and punctuality. Shift leads may negotiate shift times to accommodate commutes, balancing peak hours with personal schedules to maintain operational efficiency.
Base pay starts competitively at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. Combined, this compensation package positions Five Guys shift leads favorably within New York’s fast-food managerial pay scale.
Five Guys offers structured mentorship and real-time feedback, fostering leadership growth. Unlike some entry-level supervisory jobs, this role is designed as a stepping stone to management, with clear promotion pathways based on performance and initiative.
Beyond team management, Five Guys shift leads own the store’s cleanliness and readiness, oversee food safety protocols, and actively participate in opening and closing procedures, blending operational oversight with frontline leadership uncommon in many retail lead positions.
Five Guys promotes a team-oriented and energetic atmosphere where positivity is key. Shift leads are expected to lead by example, fostering cooperation and high standards in a fast-paced environment, making it ideal for candidates passionate about food service and leadership.