NexlintoShift Lead
Company : Five Guys
Location : Holly Springs, GA, 30142
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Holly Springs sets the tone by actively engaging with crew members, offering encouragement, and resolving conflicts swiftly. This hands-on leadership boosts productivity, maintains a positive atmosphere, and ensures smooth service during peak times, which is crucial in a fast-paced restaurant setting.
Unlike broader managerial positions, a Shift Lead directly oversees shift-specific operations including crew assignments, food quality, and cleanliness. This role requires real-time decision-making and hands-on involvement, ensuring that each shift runs efficiently while fostering teamwork and maintaining high service standards.
Yes, Five Guys emphasizes internal growth, offering Shift Leads clear pathways to management roles. Their mentorship programs and performance feedback help develop leadership skills tailored to the brand’s fast-casual dining environment, promoting professional growth within a supportive team culture.
Holly Springs, GA, has seen a growing food service sector, increasing demand for capable Shift Leads. The competition is moderate, with candidates needing strong leadership and customer service skills to stand out in this expanding market with several dining options.
Traffic patterns in Holly Springs can influence shift start times, often making early or late shifts preferable to avoid rush hours. Proximity to major roads allows reasonable commute times, but candidates should consider flexible availability to manage potential peak traffic periods effectively.
Starting at $19.00/hour plus tips and bonuses, Five Guys offers competitive pay relative to other local fast-food leadership roles. Additional perks like free meals and comprehensive benefits enhance the overall compensation, making it attractive in the Holly Springs job market.
A Shift Lead balances hands-on management of food quality and cleanliness with promptly addressing guest concerns. This dual focus ensures smooth operations while maintaining high customer satisfaction, critical for the brand's reputation and repeat business.
Effective communication, adaptability, and a motivational approach are key. A Shift Lead must inspire team cooperation, handle pressure calmly, and maintain accountability to ensure consistent food safety and service standards during dynamic shifts.
Five Guys provides weekly secret shopper bonuses shared among the shift team, encouraging collective performance excellence. This, combined with mentorship opportunities and a team-focused culture, uniquely supports Shift Lead motivation and retention.
Transitioning involves expanding responsibilities to include broader operational oversight, budgeting, and strategic planning. The foundation built as a Shift Lead—team coaching, quality control, and customer focus—prepares candidates for these complex leadership challenges.