NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Groveland, FL, 34736
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
At Crunch Fitness in Groveland, a Front Desk Associate combines fitness industry knowledge with administrative tasks, focusing on member engagement and promoting programs. Unlike generic customer service jobs, this role requires multitasking in a fast-paced gym environment, blending welcoming skills with membership management.
Yes, Front Desk Associates in Groveland often advance into supervisory or membership coordination roles within fitness clubs like Crunch Fitness. Gaining experience here can open doors to management positions, leveraging customer service expertise and knowledge of club operations.
Successful Front Desk staff in Groveland combine strong communication, organization, and multitasking abilities. Familiarity with basic administrative software and a friendly, professional demeanor are crucial to meet the demands of a dynamic fitness environment.
Overnight Front Desk Associates in Groveland gyms like Crunch Fitness handle fewer members but must maintain vigilance, manage security protocols, and ensure smooth facility operations, often working independently with heightened responsibility.
Groveland's fitness industry is growing, increasing demand for Front Desk Associates. Crunch Fitness attracts many applicants due to its flexible scheduling and benefits, making the hiring process moderately competitive but favorable for candidates with prior customer service experience.
Front Desk Associates in Groveland, including those at Crunch Fitness, generally earn between $12 and $16 per hour, depending on experience. This competitive rate aligns with local cost of living and includes perks like flexible shifts and employee memberships.
Crunch Fitness offers flexible scheduling and employee membership benefits that stand out locally. Front Desk Associates benefit from advancement opportunities and a supportive team atmosphere, enhancing job satisfaction beyond typical gym front office roles.
Daily duties include greeting members warmly, managing check-ins, handling payments, answering questions about services, and keeping the reception area organized. Crunch Fitness emphasizes member engagement and promoting club events as part of the role.
Groveland gym Front Desk roles demand standing for long periods and interacting constantly with diverse members. This fast-paced setting requires stamina, a positive attitude, and adaptability to maintain high service standards throughout shifts.
While not mandatory, certifications in customer service, basic first aid, or fitness industry knowledge can boost employability in Groveland gyms. Crunch Fitness values candidates who show commitment to professional growth and member safety.