NexlintoShift Lead
Company : Five Guys
Location : Holly Springs, NC, 27540
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
The Shift Lead role at Five Guys in Holly Springs is designed as a stepping stone toward restaurant management. Beyond overseeing shifts, it provides mentorship, performance reviews, and leadership experience, preparing employees for higher responsibilities within the company’s team-oriented culture.
Leading a shift at Five Guys uniquely blends hands-on operational duties with fostering a positive team environment. Unlike some positions focused solely on supervision, this role emphasizes coaching, maintaining food quality, and actively engaging with guests to ensure high service standards.
Successful Shift Leads excel in communication, team motivation, and multitasking. Being adaptable, detail-oriented about food safety, and proactive in problem-solving are critical skills for managing crew assignments and maintaining operational flow during busy shifts.
Holly Springs has a growing food service market with rising competition. Shift Leads here must navigate local customer expectations and maintain efficient team coordination amidst high foot traffic, often adapting to the community’s dining trends and peak hours.
The restaurant industry in Holly Springs has seen steady growth, increasing demand for leadership roles like Shift Leads. With expanding local dining options, Five Guys often seeks proactive leaders to maintain service quality and support team development.
Starting at $19.00 per hour plus tips and bonuses, Five Guys offers competitive compensation for Shift Leads in Holly Springs. This rate aligns well with local industry standards, especially considering additional benefits like free meals and performance incentives.
Five Guys values Shift Leads who lead by example, promoting a fun and supportive atmosphere while maintaining high food quality and safety standards. Unlike some chains, they stress real-time feedback and team mentorship to enhance both employee growth and guest satisfaction.
Yes, Five Guys offers structured mentorship and performance reviews for Shift Leads, focusing on skill development and career progression. This supportive environment helps employees gain the expertise needed for management roles within the company.
During second shifts, Shift Leads oversee crew task assignments, ensure food safety compliance, manage guest issues, and maintain cleanliness. They also track shift performance metrics and support closing procedures to prepare the store for the next day.
Candidates should have prior leadership experience in fast-paced food service, strong communication, and a commitment to customer service excellence. Demonstrated dependability, adaptability, and enthusiasm for team building are also key indicators of readiness.