General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing a Five Guys restaurant in Haines City means adapting swiftly to high-energy kitchen dynamics. The General Manager must juggle real-time communication and staff rotations while ensuring smooth service, reflecting the city’s demand for efficiency in busy food service venues.
While ServSafe certification isn't mandatory, it’s highly valued in Haines City’s hospitality sector. Holding such credentials can boost credibility, demonstrating knowledge of food safety crucial for managing a Five Guys location successfully.
Effective General Managers at Five Guys lead by energizing their teams, embracing cross-training, and fostering open communication. Prioritizing humility and collaboration ensures a motivated workforce aligned with the brand’s people-first culture.
Starting as a General Manager at Five Guys opens pathways to regional or area leadership roles. Developing skills in operations, financial oversight, and team coaching can propel advancement within the expanding burger franchise network.
Opening shifts at Five Guys involve prepping the kitchen and setting the day's pace, while closing shifts focus on inventory control and staff wrap-up. Balancing these demands requires versatility and stamina to maintain consistent customer experiences.
Five Guys promotes a lively atmosphere where music and team synergy fuel productivity. Florida General Managers must harness this vibe, ensuring their leadership style nurtures enthusiasm amidst the fast-moving restaurant environment.
In Haines City, Five Guys General Managers navigate a community-driven market with a strong emphasis on personalized customer service and team cohesion. Local demographics and regional competition shape operational priorities distinct from other locations.
General Managers at Five Guys in Haines City typically earn between $50,000 and $60,000 annually, reflecting local market standards for restaurant leadership roles. This includes a base salary plus quarterly bonuses tied to store performance.
Five Guys values energy, adaptability, and strong communication above all. Candidates who thrive in noisy, collaborative kitchens and demonstrate a genuine passion for food and team leadership fit best within their Haines City locations.
Five Guys empowers General Managers to directly influence guest satisfaction by overseeing shift flow and staff engagement. This hands-on approach ensures that the brand’s promise of legendary burgers is consistently delivered in Haines City.