NexlintoShift Lead
Company : Five Guys
Location : Andover, CT, 06232
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Andover plays a vital role in maintaining high energy and cooperation, especially during peak times. By actively coaching and motivating crew members, they ensure smooth operations and positive guest experiences, which directly boosts team morale and productivity.
Managing a team in a high-volume setting demands quick decision-making and adaptability. Shift Leads must juggle quality control, customer service excellence, and staff coordination simultaneously, often resolving unexpected issues while keeping the shift on track.
This role is designed as a stepping-stone to restaurant management, providing hands-on experience in supervising operations, mentoring staff, and handling business metrics. Demonstrating leadership and initiative here often leads to promotions within the company.
While formal certifications aren’t always mandatory, familiarity with food safety standards and prior leadership experience in fast food or retail environments are highly valued. Local employers appreciate candidates who understand regional health codes and customer expectations.
Andover's restaurant market shows consistent hiring for shift leads due to steady customer traffic and turnover rates. Casual dining spots like Five Guys regularly seek motivated leaders to maintain service quality and operational efficiency.
Starting pay at Five Guys for Shift Leads in Andover begins around $19.00 per hour plus tips and bonuses, aligning well with or slightly exceeding local averages for similar fast-casual leadership roles, making it a financially attractive option.
Five Guys fosters a team-oriented, upbeat atmosphere where Shift Leads are expected to lead by example. This means promoting positivity, encouraging open communication, and ensuring all team members feel supported while maintaining operational standards.
Five Guys emphasizes hands-on leadership with real-time feedback and mentorship, blending operational oversight with personal growth. Shift Leads not only manage tasks but also actively develop team skills in an environment that values fun and camaraderie.
The company provides ongoing performance reviews and mentorship programs, helping Shift Leads refine coaching techniques while managing daily operations. This dual focus nurtures leadership skills alongside ensuring high food quality and service standards.
Shift Leads typically start at $19.00 per hour base pay, with additional earnings from tips and weekly secret shopper bonuses, which can significantly boost overall income. This compensation model rewards both leadership effectiveness and customer satisfaction.