NexlintoShift Lead
Company : Five Guys
Location : Lilydale, MN, 55118
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A successful Shift Lead thrives on strong communication, quick decision-making, and motivational skills to keep the team aligned and productive. Managing stress, adapting to changing situations, and maintaining a positive attitude are also critical when overseeing busy shifts, especially in dynamic food service environments.
Balancing team morale with efficiency requires hands-on involvement, recognizing individual contributions, and fostering open communication. In fast-paced settings like Lilydale’s restaurant scene, Shift Leads should delegate tasks clearly while encouraging collaboration to maintain both high energy and quality service.
In Minnesota’s hospitality sector, Shift Leads often progress to assistant manager or general manager roles. Demonstrating leadership, operational expertise, and a commitment to customer satisfaction can accelerate promotions. Companies like Five Guys value internal growth, offering mentorship and training to prepare Shift Leads for higher responsibilities.
Five Guys invests in Shift Leads through mentorship and real-time feedback, aiming to develop strong supervisory abilities. Training focuses on operational standards, team management, and customer service excellence, equipping leaders to handle diverse challenges effectively during shifts.
Shift Leads at Five Guys in Lilydale enjoy competitive pay starting at $19/hour plus tips, weekly secret shopper bonuses, and free meals every shift. The supportive culture and access to comprehensive benefits like medical and 401(k) plans reflect the company’s commitment to employee well-being locally.
Lilydale’s food service sector shows moderate competition for leadership roles, driven by steady demand for skilled supervisors. Candidates with prior experience in fast-paced environments and strong interpersonal skills stand out, especially at reputable chains like Five Guys that emphasize team-oriented culture.
The $19 hourly wage for Shift Leads at Five Guys in Lilydale is competitive, often exceeding regional averages for similar roles in quick-service restaurants. Coupled with tips and bonuses, this compensation package reflects the value placed on leadership and operational responsibility in this location.
Shift Leads manage crew assignments, oversee food quality, enforce cleanliness, and handle guest issues promptly. They also support opening and closing duties while tracking performance metrics to ensure smooth operations. This hands-on leadership is crucial for maintaining Five Guys’ high standards during each shift.
Adaptability is vital for 3rd shift Shift Leads, as overnight operations often require handling unexpected challenges with fewer resources. Leaders must manage fatigue among staff, maintain safety standards, and ensure consistent service quality during quieter, yet critical, hours in the restaurant.
Many assume Shift Leads only oversee tasks, but the role demands active coaching, conflict resolution, and strategic thinking. Also, it’s not just about managing food preparation; it involves fostering a positive team culture and driving business success, especially in community-focused areas such as Lilydale.