NexlintoShift Lead
Company : Five Guys
Location : Hamden, CT, 06514
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership, combining team coaching with operational excellence in Hamden's bustling food scene. The focus on quality, cleanliness, and a positive culture sets this Shift Lead role apart from typical fast food supervisor positions, offering growth and mentorship opportunities unique to the brand.
Strong communication, adaptability, and the ability to motivate diverse teams are crucial. A successful Shift Lead thrives under pressure, drives team cooperation, and consistently upholds high standards in food safety and guest service, all essential in fast-food settings such as Five Guys.
Prior leadership in fast service or retail, strong interpersonal skills, and a proactive mindset stand out. Familiarity with food safety and shift management in a dynamic Connecticut market helps candidates excel as Shift Leads locally.
Shift Leads at Five Guys in Hamden can expect a competitive base pay starting around $19.00 per hour, plus tips and bonuses. This rate reflects local wage trends for restaurant supervisory roles in Connecticut's quick-service sector.
Five Guys offers mentorship, real-time feedback, and structured performance reviews. Shift Leads in Hamden benefit from a team-oriented culture that encourages growth, with clear paths to management roles and access to comprehensive training programs.
Busy shifts demand rapid decision-making, effective crew coordination, and maintaining food quality under pressure. Local customer expectations in Hamden require Shift Leads to balance speed with excellent service and cleanliness standards consistently.
Hamden’s vibrant restaurant market and proximity to larger Connecticut hubs create steady demand for skilled Shift Leads. Competitive hiring is influenced by local workforce availability and the area’s economic conditions impacting turnover rates.
Yes, employees enjoy perks like free meals during shifts, eligibility for secret shopper bonuses, and access to medical, dental, vision, and 401(k) benefits. These offerings support workforce retention in Hamden’s competitive food service landscape.
Five Guys fosters a fun, supportive environment focused on team collaboration and personal accountability. Unlike some chains, Shift Leads here receive consistent feedback and mentorship, emphasizing both operational excellence and individual growth.
Shift Leads coordinate crew assignments, oversee food prep quality, handle guest issues, and ensure store readiness. In Hamden’s fast-paced setting, balancing operational tasks with team motivation is key to smooth shift execution.