Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Bordentown, NJ, a shift leader actively orchestrates crew assignments and manages workflow to maintain a smooth operation. This hands-on role ensures that team members stay motivated and that customer service quality remains consistently high during every shift.
Successful shift leads at Five Guys demonstrate strong communication and motivational skills, a commitment to operational excellence, and the ability to handle fast-paced environments. Showing dependability and a positive attitude helps in fostering teamwork and driving shift success.
Effective multitasking, team mentoring, and a deep understanding of food safety standards distinguish shift leads in restaurants. Cultivating these competencies accelerates progression toward management roles, especially when combined with a proactive approach to problem-solving.
Bordentown’s hospitality sector shows steady demand for shift leads, particularly in fast-casual dining like Five Guys. Local businesses value candidates with leadership experience, making it a promising area for those seeking shift lead positions with growth potential.
Five Guys offers a competitive base pay of $19/hour, plus tips and bonuses, which aligns well with Bordentown’s local market rates for food service leaders. This pay scale reflects both the region’s cost of living and the responsibilities involved in shift supervision.
While formal certifications aren’t mandatory, training in food safety and customer service excellence is highly regarded in Bordentown. Candidates who show initiative in these areas often stand out and enhance their prospects for leadership roles in local eateries.
Second shifts often require managing peak dinner hours, balancing team energy, and maintaining food quality under pressure. At Five Guys in Bordentown, shift leads must keep morale high while ensuring operational standards remain consistent during busy evening periods.
Five Guys provides mentorship, real-time feedback, and promotional opportunities that empower shift leads to develop managerial skills. This environment encourages growth through hands-on leadership experiences, positioning employees for future roles within the company.
Unlike line or support leads, Five Guys shift leads in Bordentown oversee entire shifts, coordinating multiple operational facets including team assignments, food safety, and customer satisfaction. This broader scope demands versatile leadership and accountability.
Yes, shift leads at Five Guys can earn weekly secret shopper bonuses shared among the shift team, alongside tips. These incentives complement the base pay, making the role financially rewarding for those who excel in operational performance.