Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Coon Rapids has a steady demand for Shift Lead positions in quick-service dining, with Five Guys standing out due to its growth. Candidates often face moderate competition, especially from those with prior fast-paced food service leadership experience. Local hiring trends favor applicants who demonstrate strong team motivation skills.
While not always mandatory, food safety certifications such as ServSafe are highly regarded for shift leaders in Coon Rapids. Employers like Five Guys appreciate candidates who have completed these credentials, as they enhance compliance with Minnesota’s health regulations and ensure quality food handling standards.
Effective Shift Leads excel in team coordination, quick decision-making, and conflict resolution. They bring energy and clear communication to maintain high food quality and customer service. Mastery in multitasking and motivating diverse crews during busy periods is essential for success.
Absolutely. Shift Lead roles often serve as stepping stones toward management positions. Demonstrating strong operational oversight and mentoring abilities can lead to advancement, potentially moving into assistant manager or store manager roles, especially in companies that value internal growth.
A Shift Lead’s day involves organizing crew assignments, ensuring food safety compliance, handling customer concerns, and maintaining cleanliness. They also support opening or closing tasks and track performance metrics to keep the shift running smoothly, balancing hands-on work with team leadership.
Five Guys looks for energetic individuals who can foster a positive, team-oriented culture. Candidates with a passion for food quality, dependability, and willingness to provide mentorship stand out. The ability to handle fast-paced operations while maintaining customer satisfaction is crucial.
Starting at $19.00 per hour plus tips and bonuses, Five Guys offers a competitive wage for Coon Rapids’ restaurant shift leadership roles. This pay, combined with benefits and performance incentives, often surpasses local averages for similar fast-food supervisory positions.
Many believe Shift Leads only manage staff schedules, but the role demands much more. It involves hands-on operational leadership, quality control, guest interaction, and fostering team morale. Shift Leads directly influence both customer experience and store success.
Yes, Five Guys emphasizes growth and mentorship, making it an ideal environment for aspiring managers. Shift Leads receive real-time feedback and training, which helps build foundational skills necessary for advancing within the company’s leadership hierarchy.