Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Roseville's spread-out hospital network requires Field Service Technicians to plan routes efficiently, often balancing multiple site visits daily. Traffic and local road conditions impact travel times, making time management and familiarity with regional logistics vital for success in this role.
Technicians with biomedical equipment certifications, such as CBET, tend to be preferred in Roseville’s competitive healthcare sector. Additionally, knowledge of local regulatory compliance, including HIPAA standards, enhances employability within medical device servicing roles here.
Proficiency in interpreting technical manuals and schematics is crucial, alongside hands-on expertise in biomedical equipment repair. Familiarity with diagnostic software and the ability to swiftly isolate and resolve equipment failures distinguish top-performing technicians.
Advancement often involves gaining project management skills, pursuing specialized technical training, or transitioning into sales or leadership within medical technology firms. Building strong customer relationships and demonstrating problem-solving acumen also open doors to higher responsibilities.
Stryker’s technicians handle a fast-paced schedule with frequent travel between hospital sites, emphasizing independent problem resolution and meticulous documentation. The company supports career growth, which often means varied projects and opportunities not always found at smaller firms.
Beyond competitive pay, Stryker provides company vehicles, comprehensive health plans, and tuition reimbursement. Their stock purchase options and employee well-being initiatives reflect a robust support system designed to foster long-term career development and employee wellness.
Field Service Technicians in Roseville typically earn between $60,000 and $75,000 annually, depending on experience and certifications. Companies like Stryker may offer compensation packages including bonuses and benefits that elevate the overall remuneration.
Physical endurance is essential as technicians frequently lift equipment up to 75 lbs and spend long periods on their feet. Roseville’s healthcare sites demand technicians who can manage these physical tasks safely while maintaining high-quality service standards.
Stryker’s Roseville branch is known for its collaborative culture and opportunities to work with cutting-edge medical technology. Local healthcare demand ensures steady work volume, while the company’s emphasis on career growth supports ongoing professional development.
While not always mandatory, familiarity with Microsoft Office and the ability to quickly learn proprietary company software are highly valued. Effective digital documentation and communication skills streamline service operations and improve customer interactions.