NexlintoShift Lead
Company : Five Guys
Location : Caldwell, NJ, 07007
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Caldwell's growing food service sector creates steady demand for shift leads, especially in popular chains like Five Guys. Local competition can be moderate, with candidates often seeking leadership experience in fast-paced environments to stand out.
Restaurants in Caldwell emphasize teamwork and fast adaptability, with shift leads expected to foster a positive vibe on the floor. Community-focused hiring means leaders often balance efficiency with local customer service expectations.
Beyond managing daily tasks, effective shift leads excel at motivating diverse teams, troubleshooting operational hiccups in real time, and setting performance benchmarks that enhance food quality and guest satisfaction.
This role cultivates essential skills like staff coaching, shift performance analysis, and operational ownership, all foundational for advancing into higher management roles within food service or hospitality sectors.
New shift leads often face balancing staff coordination with maintaining food safety and guest experience under pressure. Quick decision-making and clear communication become critical to managing fast-paced shifts smoothly.
Five Guys uniquely blends hands-on leadership with a strong team culture, offering shift leads direct impact on both crew morale and operational standards, paired with perks like secret shopper bonuses and free meals.
Yes, Five Guys supports shift leads with real-time feedback, performance reviews, and mentorship opportunities designed to refine leadership skills and prepare employees for future management roles.
Shift leads at Five Guys in Caldwell typically start at $19.00 per hour, supplemented by tips and performance bonuses, reflecting competitive compensation for leadership roles in this region’s fast-food sector.
Shift leads are trained to address guest issues promptly with professionalism, turning concerns into positive experiences through effective communication and quick problem resolution.
Employers prioritize dependability, strong communication skills, and an ability to inspire team cooperation, especially in fast-paced settings where customer satisfaction and operational efficiency are essential.