NexlintoShift Lead
Company : Five Guys
Location : Fairview, TN, 37062
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Fairview orchestrates team efforts during shifts, ensuring smooth workflow, high food quality, and top-notch customer service. This hands-on leadership directly influences guest satisfaction and operational efficiency, making each shift productive and aligned with company standards.
Starting as a Shift Lead at Five Guys offers a solid foundation for advancing into restaurant management roles. Fairview’s location supports this progression with opportunities for mentorship, skill development, and promotions, enabling motivated individuals to climb the leadership ladder within the company.
Success as a Shift Lead demands strong communication, quick decision-making, and the ability to motivate diverse teams. Adaptability to handle operational challenges and commitment to maintaining high standards in food safety and customer service are equally critical in this dynamic role.
While formal certifications aren’t mandatory, local employers value food safety training and leadership workshops. Candidates with ServSafe certification or similar credentials often stand out in Fairview’s competitive market, enhancing trustworthiness and operational compliance.
The Fairview area sees steady demand for Shift Leads, but Five Guys attracts many applicants due to its career growth and benefits. Competition can be moderate, emphasizing the importance of demonstrating leadership experience and customer service excellence during interviews.
Five Guys Shift Leads benefit from a supportive team culture and performance bonuses like secret shopper rewards. This role uniquely combines hands-on operational leadership with real-time feedback and mentorship, fostering both personal growth and workplace camaraderie.
Yes, Five Guys provides Shift Leads with perks such as competitive hourly pay starting at $19, eligibility for shared secret shopper bonuses, free meals on shift, and a comprehensive benefits package including healthcare and 401(k) options, which together enhance job satisfaction.
Shift Leads at Five Guys in Fairview start with a base pay around $19 per hour, complemented by tips and shift-based bonuses like secret shopper rewards. This combined compensation package makes the role financially attractive within the local foodservice market.
New Shift Leads often encounter challenges such as managing diverse teams under pressure, maintaining food safety standards during busy hours, and resolving guest issues promptly. Navigating these while keeping morale high requires strong interpersonal skills and adaptability.
Fairview’s location offers reasonable commuting options for nearby residents, though traffic during peak hours may vary. Prospective Shift Leads should factor in travel time from surrounding suburbs to ensure punctuality and work-life balance.