NexlintoShift Lead
Company : Five Guys
Location : New Hartford, CT, 06057
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys, a Shift Lead balances hands-on team coaching with operational oversight, focusing on fast-paced food quality and guest satisfaction. Unlike some leadership roles, it emphasizes peer mentorship and real-time feedback, offering a direct path to management within a supportive, team-centric culture.
Strong communication, quick decision-making, and motivational ability stand out as critical skills. Additionally, managing food safety protocols and maintaining store readiness under pressure are key to thriving in the fast-food context of Five Guys.
Starting as a Shift Lead at Five Guys opens doors to higher management roles, including assistant manager and general manager positions. The company supports growth through mentorship and performance reviews, making it ideal for those aiming to build a long-term restaurant leadership career.
New Hartford’s moderate population and local dining preferences create steady demand for restaurant leadership roles. Shift Leads here often face competition from nearby eateries, but Five Guys’ reputation and growth opportunities make it a sought-after position in this community.
With a base pay starting at $19.00/hour plus tips and bonuses, Five Guys in New Hartford offers competitive compensation aligning well with regional standards. While nearby urban centers may offer slightly higher wages, this package remains attractive considering benefits and growth potential.
Five Guys expects Shift Leads to set the operational pace actively, resolving guest issues swiftly and ensuring food safety standards without compromising speed. This role demands balancing efficiency with team morale to maintain Five Guys’ quality and customer experience.
Shift Leads at Five Guys foster a positive, cooperative atmosphere by leading through example and coaching peers. Their role is pivotal in building a fun, supportive environment where teamwork drives productivity and high service standards.
Shift Leads enjoy perks like weekly secret shopper bonuses, free meals during shifts, comprehensive medical and 401(k) options, and a culture that promotes ongoing mentorship and performance feedback, enhancing both job satisfaction and career growth.
Yes, new Shift Leads receive structured mentorship that focuses on operational excellence and leadership skills. This localized training supports adapting to New Hartford’s customer base and store-specific challenges, ensuring readiness for increased responsibilities.
Five Guys empowers Shift Leads with clear performance metrics and real-time feedback tools, enabling them to manage daily operations while swiftly addressing guest concerns. This dual focus helps maintain the brand’s reputation for quality service and food.