NexlintoShift Lead
Company : Five Guys
Location : Burlington, CT, 06013
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Burlington, CT, shift leads often coordinate several crew members during busy periods, balancing operational flow with quality standards. Managing multiple teams effectively requires strong communication and quick decision-making, especially in fast-paced restaurant settings like Five Guys.
Shift lead positions at Five Guys in Connecticut attract many applicants due to the company’s growth and benefits. Local competition can be moderate, with demand rising during peak seasons, making proactive applications and showcasing leadership experience advantageous.
Aspiring shift leads benefit from honing team management, conflict resolution, and customer service skills. A solid understanding of food safety and operational procedures is essential, along with adaptability and motivation to inspire diverse teams under pressure.
Unlike production or retail leads, restaurant shift leads juggle both frontline customer interaction and behind-the-scenes operational oversight. They need to maintain food quality, cleanliness, and staff morale simultaneously, requiring a dynamic balance of hands-on and supervisory skills.
Second shift leads often face challenges such as managing high dinner rush volumes, ensuring smooth handoffs between shifts, and maintaining team energy levels. They must swiftly address customer concerns and keep operations efficient despite fluctuating staff availability.
Five Guys shift leads focus heavily on food service dynamics, fast-paced team leadership, and guest satisfaction, differing from Walgreens or Miniso where retail inventory and merchandising dominate. The restaurant environment demands quicker decision-making under pressure and hands-on team coaching.
Five Guys shift leads act as the frontline managers during shifts, directly influencing team performance and customer experience. Unlike higher management, they balance operational tasks with mentoring crew members, offering a critical stepping stone to advanced leadership roles.
Shift leads at Five Guys Burlington enjoy competitive base pay starting at $19/hour, plus tips and weekly secret shopper bonuses shared among the shift team. Additionally, free meals and a supportive work culture enhance employee satisfaction locally.
Shift leads in Burlington typically earn around $19 per hour as a base, with opportunities to supplement income through tips and performance bonuses. This rate aligns competitively with similar managerial roles in the local fast-food sector.
While previous leadership in fast-paced environments is preferred, Five Guys values candidates demonstrating strong communication, reliability, and eagerness to learn. Enthusiastic individuals with related customer service experience may still be considered for shift lead roles.