NexlintoShift Lead
Company : Five Guys
Location : Erwin, NC, 28339
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Erwin's restaurant scene is growing steadily, with moderate competition for shift leads. Candidates with prior food service leadership and strong communication skills tend to stand out, especially at popular chains like Five Guys. Local demand favors those ready to step into supervisory roles quickly.
While no strict certifications are mandated, food safety training and a ServSafe certification can significantly boost your profile in Erwin. Employers like Five Guys appreciate candidates who understand health protocols to maintain high standards and comply with North Carolina regulations.
Top-performing Shift Leads juggle multitasking with team motivation, ensuring order accuracy, food quality, and cleanliness. Effective communication and quick problem-solving are essential, alongside fostering a positive crew dynamic to maintain smooth operations during busy shifts.
Starting as a Shift Lead often opens doors to management roles like Assistant Manager or General Manager. Demonstrating leadership, operational understanding, and team development can accelerate promotions, especially within growth-focused chains like Five Guys seeking long-term talent.
A Shift Lead oversees overall shift operations including team coordination, guest satisfaction, and compliance, whereas a line lead typically focuses on a specific station. Retail leads may emphasize sales and merchandising, making the shift lead role broader in operational scope within food service.
Five Guys is recognized for a supportive culture that encourages progression from Shift Lead to higher management. Their emphasis on mentorship and real-time feedback provides a solid foundation for ambitious leaders seeking to expand their skills in a fast-paced environment.
Absolutely. Five Guys' team-oriented and energetic atmosphere means Shift Leads often engage directly with crew members and guests, balancing operational duties with morale boosting. This environment demands adaptability and enthusiasm to maintain service quality and staff motivation.
Shift Leads in Erwin generally earn around $19.00 per hour, often supplemented by tips and bonuses. This competitive pay aligns with the responsibilities of managing shifts, coaching team members, and ensuring efficient restaurant operations.
Shift Leads at Five Guys often work varied hours, including peak meal times, to cover essential shifts. The company fosters a supportive environment that aims to respect individual availability, though flexibility is key given the fast-paced nature of the restaurant industry.
New Shift Leads may initially struggle with balancing operational oversight and team management. Success comes from proactive communication, learning company standards quickly, and leveraging mentorship opportunities to build confidence and leadership effectiveness.