Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a hands-on leadership style where Shift Leads actively coach and motivate their teams in a fast-paced environment. In Corrales, this role blends community-focused customer service with high standards of food quality, making it unique compared to larger urban chains.
Shift Leads in Corrales navigate balancing team dynamics, maintaining food safety, and swiftly resolving guest concerns amid peak hours. The role demands adaptability to local customer preferences while ensuring the store's cleanliness and operational efficiency.
Top-performing Shift Leads here typically bring prior leadership experience in fast-paced food environments, strong communication skills, and a proactive attitude toward team development. Familiarity with local health regulations and customer service expectations also boosts effectiveness.
Corrales' smaller community size means Shift Leads often build closer relationships with regular guests, influencing hiring preferences toward personable and community-minded leaders. Additionally, local hiring trends show steady demand for reliable shift supervisors with growth potential.
While Corrales has fewer food service roles than larger cities, competition remains moderate due to the appealing work environment at Five Guys. Applicants should highlight leadership skills and flexibility to stand out in this locally tight-knit job market.
Starting as a Shift Lead opens doors to management roles within Five Guys, with opportunities for advancement through demonstrated leadership, operational excellence, and team mentorship, especially valued in growth-focused locations like Corrales.
Effective Shift Leads excel in communication, conflict resolution, and motivating diverse teams. They also need a keen eye for maintaining food safety, organizing tasks efficiently, and adapting quickly to daily operational challenges.
Five Guys provides a competitive hourly wage starting at $19 plus tips, weekly secret shopper bonuses, free meals during shifts, and access to comprehensive benefits like medical and 401(k), enhancing employee satisfaction locally.
Five Guys Shift Leads benefit from a team-oriented culture emphasizing real-time feedback and mentorship, which is less common in fast food operations. This fosters personal growth alongside operational responsibilities unique to their brand.
Corrales’ smaller size keeps commutes short, which helps Shift Leads manage early or late shifts more comfortably. The company’s supportive environment also encourages predictable scheduling, promoting better balance between work and personal life.