NexlintoShift Lead
Company : Five Guys
Location : Harriman, TN, 37748
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective communication, decisiveness, and the ability to motivate diverse teams stand out as crucial traits. In a busy Five Guys location, these skills ensure smooth shift operations, maintain food quality, and foster a positive work atmosphere that drives both employee satisfaction and customer delight.
Unlike broader lead roles, a shift leader directly manages daily crew assignments and operational flow during their shift. This involves hands-on coaching, immediate problem-solving, and maintaining high standards in food safety and customer service, making it a pivotal role bridging staff and management.
Expect to oversee team coordination, ensure cleanliness and food prep standards, handle guest concerns swiftly, and support opening or closing procedures. The role demands active leadership to maintain pace and quality, crucial in a dynamic and customer-focused environment.
Shift leads in Harriman typically earn around $19 per hour as a base rate at Five Guys, augmented by tips and bonuses. This compensation aligns well with local restaurant leadership roles, reflecting the job’s responsibilities and the cost of living in the area.
While not always mandatory, certifications in food safety and management, such as ServSafe, enhance a candidate's profile in Tennessee. These credentials demonstrate commitment to health standards and can improve job prospects and effectiveness in leadership roles.
Harriman's growing hospitality sector has increased demand for reliable shift leaders, leading to competitive hiring but ample opportunities. Candidates with proven leadership and customer service skills often find favorable prospects and potential for advancement.
Five Guys offers structured mentorship, real-time feedback, and clear promotion paths, fostering management careers. Their supportive culture and performance reviews differentiate them from other chains, encouraging shift leads to expand their skills and responsibilities.
Five Guys emphasizes a team-driven, fun environment with additional perks like free meals and secret shopper bonuses. This blend of benefits and culture creates a unique workplace vibe that can be more motivating than some local competitors.
Third shift leaders often manage smaller crews and fewer customers but must maintain high food safety and cleanliness standards. They also troubleshoot staffing gaps and ensure readiness for the morning team, requiring adaptability and strong organizational skills.
Absolutely. The shift lead role is designed as a stepping stone to management, offering hands-on leadership experience, mentorship, and exposure to operational decision-making essential for advancing in the restaurant industry.