NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Lake Mary, FL, 32746
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
Recent Jobs
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Lake Mary, FL
Popular Searches for Front Desk Associate
Frequently Asked Questions
Working as a Front Desk Associate in Lake Mary involves managing check-ins, assisting membership inquiries, and handling payments efficiently. The role demands multitasking in a fast-paced environment, ensuring every guest feels welcomed while maintaining organized front desk operations.
Strong communication and customer service abilities stand out. Being friendly yet professional, adept at multitasking, and comfortable with basic administrative tools ensures smooth member interactions and efficient front desk management at Crunch Fitness.
Absolutely, Front Desk Associates often advance to supervisory or managerial roles, such as Assistant Front Desk Manager, leveraging experience gained in customer interaction, administrative tasks, and team collaboration within the fitness industry.
Crunch Fitness emphasizes a vibrant gym culture and offers employee membership benefits, flexible scheduling, and advancement opportunities, making their Front Desk Associate roles more dynamic and member-focused than standard front office jobs.
Front Desk Associates act as the communication hub, assisting with registrations, promoting programs, processing payments, and addressing member concerns, all integral to maintaining a welcoming and smoothly functioning facility.
Front Desk Associates in Lake Mary typically earn between $12 to $16 per hour, with Crunch Fitness offering competitive wages aligned with regional standards, plus benefits such as flexible hours and employee membership perks.
Lake Mary sees steady demand for Front Desk employees in wellness and fitness facilities, driven by the area's active lifestyle culture and numerous gyms. Competition is moderate, favoring candidates with customer service experience.
While no mandatory certifications exist, familiarity with customer service software, basic administrative skills, and a friendly demeanor are highly valued. Certifications in fitness or customer relations can boost your profile locally.
Handling high member traffic requires quick problem-solving and multitasking. Maintaining a calm, organized front desk while managing check-ins, payments, and inquiries demands excellent time management and communication skills.