NexlintoShift Lead
Company : Five Guys
Location : Acworth, GA, 30101
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Top-performing shift leads excel through clear communication, quick decision-making, and the ability to motivate diverse teams. In fast-paced environments like Five Guys, adaptability and hands-on supervision ensure smooth operations and high food quality, fostering both employee satisfaction and guest loyalty.
In Acworth’s competitive hospitality market, gaining experience in customer service, food safety certifications, and team coordination enhances readiness. Familiarity with local dining trends and maintaining a positive attitude are key, as employers like Five Guys prioritize leaders who can inspire teams and uphold standards.
Shift leads orchestrate crew assignments, monitor food prep quality, and address customer issues swiftly. They uphold safety protocols and cleanliness while maintaining team morale, ensuring the restaurant operates efficiently through peak periods, which directly impacts customer satisfaction and operational success.
Yes, Five Guys offers shift leads a competitive starting wage of $19/hour supplemented by tips and performance bonuses like secret shopper rewards. Additionally, free meals during shifts and access to health benefits and 401(k) plans create a well-rounded compensation package.
Five Guys encourages shift leads to advance through mentorship and real-time feedback, leading to promotions within the company. Demonstrating leadership, operational excellence, and commitment can open doors to assistant manager and store manager positions, fostering a clear career trajectory.
Acworth’s blend of suburban and growing urban demographics requires shift leads to balance diverse customer expectations and fluctuating peak times. Competition among eateries highlights the need for strong team cohesion and maintaining high service standards to secure regular clientele.
The role demands multitasking between managing daily tasks like food safety and cleanliness, while also fostering a positive, team-focused environment. Shift leads lead by example, encouraging cooperation and productivity, which strengthens overall shift performance and guest experience.
Five Guys emphasizes a supportive, fun culture with weekly bonuses and comprehensive benefits. The hands-on leadership approach, combined with opportunities for career growth and regular performance feedback, differentiates its shift lead positions from others in Acworth’s fast-food sector.
Acworth’s expanding food service industry means moderate competition for shift lead roles. Five Guys' reputation for employee development attracts motivated candidates, so demonstrating leadership skills and a customer-centric mindset increases chances of landing the role.