NexlintoShift Lead
Company : Five Guys
Location : New Haven, CT, 06511
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead in New Haven’s fast-paced food scene must excel in team motivation, clear communication, and quick decision-making. Demonstrating adaptability, fostering a positive crew environment, and maintaining high standards in food quality and safety are crucial for success in this role.
At Five Guys in New Haven, Shift Leads not only supervise daily operations but also engage directly with customer service and quality control. The role combines hands-on management with opportunities for growth, emphasizing teamwork and consistent performance reviews unique to the brand’s culture.
Prior leadership in similar fast-service environments equips candidates with valuable skills like crew coordination and high-volume order management, directly transferable to Five Guys. Familiarity with food safety protocols and customer interaction enhances readiness for this Shift Lead role.
New Haven’s hospitality sector sees steady demand for Shift Leads, with Five Guys offering a competitive edge through benefits and career advancement. Local candidates often find this role accessible due to the company’s supportive training and team-oriented workplace atmosphere.
Shift Leads in New Haven typically earn between $18 and $22 per hour. Five Guys stands out by starting at $19 per hour plus tips and bonuses, providing a comprehensive compensation package that aligns well with regional standards for restaurant leadership.
Five Guys emphasizes mentorship and real-time feedback for Shift Leads, fostering skill growth through structured performance reviews and hands-on coaching. This approach helps local leaders sharpen their management abilities and prepare for future roles within the company.
Peak times require Shift Leads to efficiently allocate tasks, maintain food safety under pressure, and swiftly address guest concerns. Handling fluctuating rushes demands strong multitasking and stress management skills to sustain service quality.
Five Guys offers structured shifts with predictable hours, including benefits like free meals and a team-focused environment. This can provide a more balanced schedule compared to some retail lead positions that may require irregular or extended hours.
Besides competitive wages, perks such as secret shopper bonuses, comprehensive healthcare options, and 401(k) eligibility distinguish Five Guys. The company culture promotes camaraderie and professional growth, enhancing job satisfaction.
Yes, many Shift Leads at Five Guys progress to management positions thanks to the company’s focus on internal promotions and leadership development. Demonstrating initiative and operational excellence can accelerate career advancement locally.