NexlintoShift Lead
Company : Five Guys
Location : Berwyn, IL, 60402
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Berwyn's restaurant scene is bustling, with multiple eateries vying for skilled shift leads. Competitors often seek candidates with proven leadership in fast-paced food service. Five Guys stands out by offering growth paths, which can attract ambitious shift leaders despite local competition.
While no special Berwyn-only certifications exist, obtaining a Food Handler's Safety certification or a ServSafe Manager credential greatly boosts credibility. Illinois health regulations emphasize food safety knowledge, making these certifications valuable assets for shift leads here.
Shift Leads steer team dynamics during their shifts, balancing operations, coaching staff, and handling customer concerns. Unlike entry-level positions, they orchestrate workflow, ensure quality standards, and maintain store readiness, blending hands-on tasks with leadership.
Effective communication, quick decision-making, and motivational ability top the list. Shift Leads must juggle multitasking with team morale while upholding food safety and customer service excellence, especially in vibrant, fast-paced settings like Five Guys.
Serving as a Shift Lead offers firsthand leadership experience, operational insight, and mentorship opportunities. This role is often a springboard to assistant manager or general manager positions, fostering skills essential for broader managerial responsibilities.
Aside from a competitive base starting at $19/hour, Five Guys offers weekly secret shopper bonuses, free meals during shifts, and comprehensive benefits like health coverage and 401(k). These extras create a rewarding environment tailored for dedicated shift leaders.
Five Guys emphasizes team culture, real-time feedback, and clear growth trajectories. Shift Leads here enjoy a supportive atmosphere and unique incentives like shift-wide bonuses, differentiating the role from more transactional leadership jobs elsewhere locally.
Starting at $19 hourly plus tips, Five Guys exceeds many local shift lead pay rates, which generally range from $15 to $18 in Berwyn's food service industry. Bonuses and benefits further enhance the overall compensation package.
Shift scheduling at Five Guys usually aligns with operational needs, but leaders may express preferences for first, second, or third shifts. Flexibility can vary, yet managers often accommodate to maintain team balance and cover busy hours effectively.
Five Guys typically prioritizes candidates with prior leadership in fast food or retail. Their hiring includes interviews focused on teamwork and customer service skills, aiming to onboard shift leads who can immediately contribute to smooth, quality-driven shifts.