NexlintoShift Lead
Company : Five Guys
Location : Red Lion, PA, 17356
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys manages crew assignments, ensures food quality, and maintains cleanliness to drive smooth daily operations. This role requires hands-on leadership to motivate the team and deliver excellent customer service, directly impacting the location’s success and guest satisfaction.
Strong communication, adaptability, and the ability to inspire diverse team members stand out. Being dependable and proactive helps a Shift Lead maintain high standards under pressure while fostering a positive, productive atmosphere essential in fast-food environments.
Unlike typical crew roles, Shift Leads take charge of team coaching, shift performance tracking, and conflict resolution. This position demands multitasking, decision-making skills, and a focus on operational excellence to support both staff development and seamless service.
Shift Leads in Red Lion typically earn around $19.00 per hour, often supplemented by tips and performance bonuses. This wage aligns with the local food service market, reflecting the responsibility level and competitive environment in Pennsylvania’s restaurant sector.
While not always mandatory, food safety certifications like ServSafe can enhance a Shift Lead's profile in Red Lion. Local health regulations emphasize food handling knowledge, so possessing relevant credentials can boost hiring chances and operational confidence.
Red Lion's food service market shows steady demand for leadership roles, but competition intensifies with larger chains nearby. Candidates who demonstrate strong leadership, communication, and customer service skills generally have an advantage in securing shifts lead positions.
At Five Guys, Shift Leads actively mentor staff, manage shift bonuses like secret shopper rewards, and uphold the brand’s high food quality standards. This blend of operational oversight and team development is distinct to the company’s culture and fast-casual approach.
Five Guys offers structured growth paths from Shift Lead roles toward management. The job provides real-time feedback, mentorship, and access to promotions, enabling motivated employees in Red Lion to develop leadership skills and advance within the restaurant industry.