Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys shapes the work environment by motivating team members, ensuring smooth operations, and upholding high standards in food quality and customer service. Their leadership directly impacts guest satisfaction and team productivity during their shift.
Effective communication, strong leadership, adaptability, and the ability to resolve guest issues swiftly set Shift Leads apart. Mastering crew management and maintaining operational flow under pressure are also essential for excelling in this position.
The Shift Lead role serves as a foundational step toward broader management responsibilities. It offers hands-on experience in leadership, operational oversight, and team development, paving the way for higher managerial positions in the hospitality sector.
Five Guys offers Shift Leads competitive pay starting at $19/hr, plus tips and bonuses, along with benefits like free meals during shifts and a supportive team culture. The brand also emphasizes mentorship and growth opportunities specific to its fast-casual environment.
Shift Leads in Dacono must navigate a smaller labor pool, potentially fluctuating customer volumes, and local competition. Adapting to community preferences and maintaining high service standards amid these dynamics is crucial for success.
Dacono's growing hospitality sector shows steady openings for Shift Leads, but the competition remains moderate. Candidates with prior leadership experience and strong customer service skills tend to stand out in this market.
Starting at $19/hr plus tips and bonuses, Five Guys offers a competitive wage for Shift Leads in Dacono. This rate aligns well with local fast-food supervisory positions, often exceeding entry-level pay in comparable establishments.
During busy periods, Shift Leads must focus on efficient crew coordination, maintaining food quality, quick resolution of guest concerns, and ensuring cleanliness. Balancing operational speed with service excellence is key to managing peak shifts effectively.
Five Guys provides real-time feedback, mentorship, and structured performance reviews to help Shift Leads refine coaching techniques and operational management, fostering growth tailored to fast-casual dining leadership demands.
Five Guys Shift Leads combine hands-on involvement with team motivation in a high-energy, customer-focused environment. Their leadership style emphasizes positivity, accountability, and continuous improvement, setting them apart from typical shift lead roles.