NexlintoShift Lead
Company : Five Guys
Location : Charlotte, TN, 37036
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Charlotte, TN has a growing demand for shift leaders in fast-paced food service environments. Applicants should anticipate moderate competition, with employers valuing leadership experience and strong communication. Demonstrating flexibility and a positive attitude can improve chances in this local job market.
While formal certifications aren't mandatory, completing food safety and management training recognized in Tennessee can boost your profile. Local community colleges and culinary schools in Charlotte offer relevant courses that employers like Five Guys appreciate for shift leadership roles.
A Shift Lead stands out by effectively motivating teams, managing operational flow, and handling customer concerns swiftly. They combine hands-on supervision with coaching skills, ensuring consistent food quality and safety—key traits beyond routine crew responsibilities.
Serving as a Shift Lead offers valuable management experience, sharpening skills like team leadership, conflict resolution, and operational oversight. This role often acts as a springboard to higher managerial positions or specialized operational roles within restaurants and larger hospitality chains.
Daily duties involve supervising staff assignments, maintaining food quality standards, ensuring cleanliness, and addressing guest feedback promptly. Additionally, managing shift metrics and supporting opening/closing procedures are crucial for smooth restaurant operations.
Five Guys emphasizes a team-oriented culture with real-time feedback and mentorship, offering competitive pay plus tips and bonuses. The role focuses heavily on maintaining high food standards and customer service, with strong support for career advancement.
Yes, Five Guys provides weekly secret shopper bonuses shared among shift teams, free meals during shifts, and comprehensive benefits including medical and 401(k). This blend of rewards and support fosters a motivating work environment uncommon in many fast-food locations.
Shift Leads at Five Guys in Charlotte start at $19.00 per hour, with opportunities to earn tips and bonuses like secret shopper rewards. This competitive compensation reflects the responsibilities and leadership demands of the position in this region.
Employers often value flexibility across various shifts, especially first and second shifts, which cover peak business hours. Showing availability for multiple shift patterns can make candidates more attractive in Charlotte's restaurant job market.
Effective Shift Leads foster collaboration, maintain high energy, and adapt quickly to challenges. Balancing clear communication with empathy helps motivate diverse teams, ensuring productivity and a positive atmosphere even during busy periods.