NexlintoShift Lead
Company : Five Guys
Location : Norristown, PA, 19404
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift leaders at Five Guys in Norristown foster a motivating atmosphere by actively coaching team members during busy periods, ensuring smooth operations while maintaining high energy. Their leadership blends hands-on support with clear communication to keep the team aligned and productive under pressure.
Strong communication, adaptability, and decisiveness characterize effective Shift leaders. In fast-moving settings, the ability to inspire team cooperation and handle guest concerns swiftly is critical to maintaining service quality and elevating customer satisfaction.
Starting as a Shift lead often opens pathways to store management and operational roles. Gaining expertise in team leadership, performance tracking, and customer service positions candidates for supervisory or broader managerial opportunities within the hospitality industry.
Norristown's local workforce has a vibrant mix of industries, leading to varied shift availability and competition. Navigating longer commutes during peak hours and adjusting to seasonal business fluctuations are common challenges affecting shift scheduling and consistency.
With a growing hospitality sector in Norristown, demand for skilled Shift leads remains steady. However, candidates with proven leadership in fast food or quick-service environments often have an advantage due to the region's emphasis on quality guest experiences.
Five Guys offers competitive pay starting at $19/hour plus tips, frequent bonuses, and a team-oriented culture uncommon in many local spots. The company’s focus on mentorship and career growth provides a supportive environment for Shift leads eager to advance.
Five Guys empowers Shift leads to directly influence daily operations, from food quality to customer satisfaction. This hands-on role includes mentoring team members and managing shift performance, making Shift leaders pivotal to the store’s reputation and profitability.
Shift leaders at Five Guys in Norristown start with a base pay of $19.00 per hour, augmented by tips and shift-based bonuses. This competitive compensation reflects both the leadership responsibilities and the fast-paced nature of the position.
Candidates should emphasize past leadership in high-volume food service, strong communication, and problem-solving aptitude. Demonstrating reliability and a proactive attitude also resonates well with employers seeking dependable shift supervisors.
Flexibility is often key, as Norristown employers seek Shift leads who can adapt to varying schedules including early mornings, afternoons, or late nights. Being open to multiple shift types increases hiring potential and supports consistent team coverage.