NexlintoShift Lead
Company : Five Guys
Location : Westchester, IL, 60154
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Westchester, a shift lead uniquely balances hands-on food quality supervision with team motivation in a fast-paced environment. The role demands strong multitasking abilities and real-time problem solving, emphasizing both guest satisfaction and crew development unlike many generic shift lead jobs.
Success as a shift lead here revolves around clear communication, adaptability, and the ability to energize diverse teams. Leading by example through maintaining high food safety and customer service standards helps create a positive atmosphere and smooth shift transitions.
Adeptness in coaching, conflict resolution, and operational oversight distinguishes top shift leads. Demonstrating initiative and reliability while mastering scheduling and shift performance metrics opens pathways to higher roles within the hospitality sector locally.
Five Guys rewards shift leads with competitive hourly wages starting at $19 plus tips, a secret shopper incentive program, and complimentary meals during shifts. These benefits, combined with a supportive work culture, foster motivation and job satisfaction.
Shift leads at Five Guys in Westchester typically earn a base pay beginning around $19 per hour, supplemented by tips and bonus opportunities. This pay scale reflects local market standards for restaurant supervisory roles, offering a solid income with growth potential.
Westchester's restaurant industry shows steady demand for shift leads due to a bustling food service scene. Applicants benefit from a moderate competition level, making it a favorable job market for those with leadership experience seeking growth in this area.
Westchester’s proximity to Chicago offers multiple transit options, but traffic peaks during shift changes can affect commute times. Prospective shift leads should plan accordingly, balancing convenience with shift schedules to maintain punctuality and energy.
Shift leads at Five Guys are pivotal in enforcing rigorous food safety protocols and swiftly addressing customer concerns. Their proactive approach ensures the restaurant consistently delivers quality meals and a welcoming atmosphere, directly impacting guest loyalty.
Typical duties include managing crew assignments, monitoring food prep quality, maintaining cleanliness, and supporting opening or closing tasks. Shift leads also track performance metrics and foster a team-oriented environment to keep operations running smoothly.
Five Guys encourages shift leads to develop management skills through mentorship and regular performance feedback. This role acts as a springboard for advancement into higher leadership positions, offering clear pathways to build a lasting career in the restaurant industry.