NexlintoShift Lead
Company : Five Guys
Location : Bronx, NY, 10451
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Bronx’s fast-casual dining scene is growing, increasing demand for skilled shift leads. Competition is moderate, with many candidates emphasizing leadership and food safety experience. Local employers prioritize hands-on shift supervisors who can maintain high service standards during busy periods.
Bronx’s public transit options, including subway lines and buses, offer convenient access to many Five Guys locations. However, peak-hour congestion can impact travel times, so candidates often factor in flexible start times or nearby housing to ease daily commutes.
While formal certifications aren’t mandatory, food safety and HACCP training greatly improve a candidate’s appeal. Local employers, including Five Guys, value proven knowledge in sanitation and customer service, which can enhance shift management effectiveness.
Exceptional communication, conflict resolution, and ability to motivate teams differentiate effective Shift Leads. They oversee shift operations, ensuring consistent food quality and customer satisfaction, while coaching staff and handling unexpected challenges swiftly.
Serving as a Shift Lead develops crucial leadership and operational skills vital for higher management. It offers exposure to performance metrics, team mentoring, and problem-solving, positioning individuals for assistant manager or general manager roles within growing chains.
Shift Leads carry significant responsibility, balancing team supervision, quality control, and guest service. Unlike entry-level roles, they must manage workflows and maintain standards, requiring stronger communication, decision-making, and leadership capabilities.
Five Guys emphasizes a supportive, team-driven environment with perks like free meals and secret shopper bonuses, fostering motivation. Their focus on quality and real-time feedback creates opportunities for Shift Leads to grow rapidly within a fun culture.
Shift Leads at Five Guys in Bronx start at a competitive base pay of $19/hour, supplemented by tips and bonuses like weekly secret shopper rewards. Additional benefits include comprehensive medical plans, 401(k), and complimentary meals during shifts.
Shift Leads coordinate crew assignments, ensure food safety compliance, and maintain cleanliness. They drive customer service excellence, handle guest issues promptly, and take charge of opening or closing procedures to keep store operations running smoothly.
Absolutely. Managing diverse teams, handling customer relations, and meeting operational goals cultivate transferable skills like team motivation, problem-solving, and accountability—valuable assets in many industries beyond hospitality.