NexlintoShift Lead
Company : Five Guys
Location : Hope Mills, NC, 28348
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In the energetic environment of Five Guys Hope Mills, shift leaders focus on motivating crew members through clear communication and positive reinforcement, ensuring smooth operations while maintaining a supportive atmosphere that keeps morale high during busy periods.
While previous leadership in fast-food or similar fast-paced environments helps, candidates showing strong communication, adaptability, and motivation skills can grow into shift lead roles with on-the-job training and mentorship.
Shift leads excel in managing daily workflows, coaching team members, handling customer issues promptly, and maintaining operational standards, combining hands-on involvement with leadership to keep shifts productive and customer-focused.
Hope Mills offers a moderately competitive market for shift lead roles, with steady demand due to its growing food service sector. Job seekers benefit from local networking and showcasing leadership experience to stand out.
Wages in Hope Mills tend to align with regional cost-of-living standards, with Five Guys offering competitive pay starting at $19 hourly plus bonuses, making it attractive relative to neighboring towns with similar economic profiles.
Five Guys encourages shift leads to develop leadership through mentorship, feedback mechanisms, and performance reviews, providing a clear trajectory toward management with opportunities to develop operational expertise and take on increased responsibilities.
Yes, Five Guys provides shift leads with comprehensive benefits including medical, dental, vision, 401(k) eligibility, plus perks like free meals during shifts and shared bonuses, enhancing overall job satisfaction in Hope Mills.
Shift leads oversee crew assignments, ensure food quality and safety, maintain cleanliness, support opening/closing, and address guest concerns promptly, all while fostering a positive and efficient team environment.
The company culture emphasizes fun, teamwork, and high energy, with shift leads acting as culture ambassadors who inspire positivity, uphold service standards, and promote a supportive atmosphere during every shift.
Shift leads at Five Guys in Hope Mills start at $19 per hour, supplemented by tips and bonuses, which reflects competitive compensation for restaurant leadership positions in this region.