NexlintoShift Lead
Company : Five Guys
Location : Bernalillo, NM, 87004
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Bernalillo, the Shift Lead at Five Guys is pivotal for daily operations and team motivation. This position offers hands-on leadership experience, paving the way for management roles within a fast-paced restaurant environment, fostering growth in both skills and responsibility.
Strong communication, team coaching, and quick problem-solving are essential. A Shift Lead must maintain high food quality, manage shift logistics efficiently, and inspire crew members while adapting to the lively pace of Bernalillo's dining scene.
Peak hours demand swift decision-making and multitasking. Shift Leads handle customer concerns, ensure food safety, and keep the team coordinated, especially when balancing volume with maintaining Five Guys' quality standards in Bernalillo.
Five Guys offers competitive pay with tips and bonuses, plus a supportive culture emphasizing mentorship and advancement. This environment fosters leadership growth uniquely tailored to Bernalillo’s community and workforce dynamics.
Five Guys provides real-time feedback, weekly secret shopper bonuses, and structured training. This helps Shift Leads refine leadership skills and ensures the Bernalillo team consistently delivers excellent guest experiences.
Bernalillo sees steady demand for restaurant leadership roles, including Shift Leads. Candidates with prior supervisory experience and a proactive attitude typically navigate the hiring process faster amidst moderate local competition.
Shifts Leads at Five Guys in Bernalillo start with a base pay around $19.00 per hour, supplemented by tips and bonuses. This compensation aligns well with regional standards for similar restaurant leadership roles.
While formal certifications aren't mandatory, food safety training and prior leadership experience in fast-paced food service environments significantly boost a candidate’s prospects in Bernalillo’s competitive market.
Shift Leads oversee shift operations, assign tasks, mentor team members, and ensure cleanliness and food safety. Unlike crew roles, they also handle guest issues and contribute to store readiness, emphasizing leadership over routine duties.
Five Guys encourages Shift Leads to develop leadership skills through mentorship and performance reviews, positioning them for promotions into management roles. This progression is supported by a culture valuing growth and internal mobility.